Last Updated: 07.07.2025
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the website eshoppy.uk (the “Website”), operated by Eshoppy Ltd, a company registered in the United Kingdom with its registered office at 124-128 City Road, EC1V 2NX, London (“we”, “us”, or “our”). By using this Website, placing an order, or accessing any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this Website.
2. Use of the Website
You may use our Website for lawful purposes only and in accordance with these Terms. You must be at least 18 years of age or have permission from a legal guardian to use this Website. You are responsible for ensuring that all information you provide is accurate, up-to-date, and complete. You must not misuse the Website by knowingly introducing viruses, attempting unauthorized access, or conducting any activity that may disrupt or damage our infrastructure or services. We reserve the right to restrict or suspend access to the Website if we believe you have violated these Terms or applicable laws.
3. Orders and Contract Formation
By placing an order through our Website, you are making an offer to purchase one or more products subject to these Terms. Once your order is submitted, you will receive an order confirmation email. This email is not an acceptance of your order but acknowledgment that we have received it. A contract between you and us is only formed once we dispatch the goods and send you a confirmation of shipment. We reserve the right to cancel or reject any order at our discretion, for example, if the product is out of stock, there is an error in the price or description, or we suspect fraudulent activity.
4. Pricing and Payment
All prices displayed on the Website are in EUR (€) and include VAT where applicable. Delivery charges, if any, are clearly indicated at checkout and are not included in the product prices unless otherwise stated. We make every effort to ensure that pricing is accurate, but errors may occur. If we discover a pricing error after you place an order, we will contact you with the correct information and give you the option to proceed or cancel. Payment must be made at the time of placing the order, and we accept payment through secure third-party providers. We do not store or process your card details directly.
5. Delivery
We aim to dispatch all orders within the stated timeframe on the Website, subject to product availability and payment clearance. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by events beyond our control, including courier disruptions or customs procedures. Title to the products passes to you once the goods are delivered to the shipping address you provided. Risk of loss or damage transfers at the same time. It is your responsibility to provide accurate delivery information. If a delivery is returned due to incorrect address or failure to receive, you may be responsible for additional delivery costs.
6. Returns and Refunds
If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations 2013. To exercise this right, you must notify us in writing and return the goods in unused, resalable condition within 14 days of cancellation. We will issue a refund within 14 days of receiving the returned goods, excluding delivery charges, unless the return is due to our error. Some goods, such as personalised or perishable items, may not be eligible for return. More information is available in our Returns Policy.
7. Intellectual Property
All content on this Website, including but not limited to text, images, graphics, logos, product descriptions, videos, and software, is the property of Eshoppy Ltd or its licensors and is protected by UK and international copyright and intellectual property laws. You may view, print, or download content for personal and non-commercial use only. You may not reproduce, modify, distribute, publish, or create derivative works without our prior written consent.
8. Limitation of Liability
We do our best to ensure that the Website is accurate, functional, and secure, but we do not guarantee that it will be error-free or continuously available. We are not liable for any loss or damage arising from your use of or inability to use the Website, or for any delay or failure in delivering products due to circumstances beyond our control. To the fullest extent permitted by law, our liability to you is limited to the total amount you paid for the product(s) giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
9. User Accounts
You may choose to register an account on our Website for faster checkout and access to order history. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate your account if we suspect misuse or a breach of these Terms.
10. Privacy and Data Protection
Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which outlines how we collect, use, and protect your data in compliance with the UK GDPR. By using this Website, you agree to the terms of our Privacy Policy.
11. Third-Party Links
Our Website may contain links to third-party websites that are not owned or controlled by us. These links are provided for your convenience only, and we are not responsible for the content, policies, or practices of third-party sites. Accessing these sites is at your own risk.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page and will take effect immediately upon publication. It is your responsibility to review these Terms periodically. Continued use of the Website after any changes have been made constitutes your acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms and any disputes arising from them are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute relating to the use of this Website or the purchase of goods from us.
14. Contact Information
If you have any questions, concerns, or feedback regarding these Terms, please contact us by email at support@eshoppy.uk.