Last Updated: 07.07.2025
We want you to be completely satisfied with your purchase. This Returns Policy outlines your rights and the procedures to follow if you wish to return a product purchased from Eshoppy Ltd through our website eshoppy.uk This policy applies to customers located in the United Kingdom & in the EEA and complies with the Consumer Contracts Regulations 2013 and other applicable UK consumer protection laws.
If you are a consumer, you have the right to cancel your order and return goods within 14 days of receiving them, without giving a reason. This 14-day cancellation period begins the day after the goods are delivered to you or a third party designated by you. To exercise your right to cancel, you must notify us in writing within the cancellation period by email at support@eshoppy.uk, clearly stating your intention to cancel and providing your order number.
Once you have informed us of your intention to return the goods, you must send them back to us within 14 days. Items must be returned unused, in their original condition and packaging, and with all tags or labels attached. You are responsible for the cost of returning the items unless the return is due to our error (such as receiving the wrong item or a faulty product). We recommend using a tracked and insured delivery service, as you remain responsible for the goods until we receive them.
Upon receiving the returned goods and confirming they meet the conditions outlined above, we will process your refund within 14 days. Refunds will be issued to the original payment method used when placing the order. If you paid for delivery, we will refund the basic delivery cost (i.e. the least expensive delivery option available at the time of purchase). We are not obliged to refund any upgraded delivery options you may have chosen.
Certain items may be excluded from the right to cancel or return under UK law. These include perishable goods, personalised or custom-made items, sealed items that are not suitable for return once opened (e.g. hygiene products), and digital downloads after access or use has begun. These exclusions will be clearly noted on the product page, and we will not accept returns of such items unless they are faulty or not as described.
If you receive a product that is damaged, faulty, or not as described, please contact us as soon as possible at support@eshoppy.uk, providing your order number, a description of the issue, and supporting photos if relevant. We will assess the situation and may offer a replacement, repair, or refund as appropriate, in accordance with your legal rights.
This Returns Policy does not affect your statutory rights. If you have any questions about returns, cancellations, or your legal rights as a consumer, please contact our customer service team at support@eshoppy.uk or refer to our Terms and Conditions and Privacy Policy for further information.